Privacy Policy

Last Updated: October 26, 2023

At Fabrics And Fabrics Store, we believe that the relationship between a creator and their materials is built on trust. Just as we meticulously inspect and hand-roll every cut of premium cotton, opulent silk, or specialty fabric, we approach the protection of your personal information with the same hands-on dedication and care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website fabrics-us.com.

We serve a global community of serious makers, designers, and textile connoisseurs. We understand that you value not only the quality and integrity of your materials but also the security and simplicity of your online experience. This policy is designed to provide transparency, reflecting our commitment to your privacy as a valued member of our creative partnership.

1. Information We Collect

To provide you with a seamless and secure service, from inspiration to checkout, we collect information that you provide directly and through automated technologies:

• Personal Identifiers: When you place an order or contact us, we collect your name, billing and shipping address, email address, and telephone number.
• Payment Information: Our secure, PCI-DSS compliant payment gateway processes your payment details (such as credit card number or PayPal account information). We do not store your full credit card details on our servers.
• Transaction Data: Details about the products you purchase, order value, and transaction history.
• Communications: Records of your correspondence with our customer service team.
• Technical & Browsing Data: When you visit our site, we automatically collect information such as your IP address, browser type, device information, pages viewed, and how you navigate our menu (e.g., exploring Cotton Lawn, Silk Burnouts, or Lamé Fabric). We use cookies and similar tracking technologies for this purpose.

2. How We Use Your Information

Your information is used with the precision and purpose of a master tailor, solely to enhance your creative journey:

• To process and fulfill your orders for our curated fabrics, and to communicate with you about your order status and shipping.
• To provide customer support and respond to your inquiries.
• To operate, maintain, and improve our website, product offerings, and your overall shopping experience.
• To prevent fraud and ensure the security of our website and transactions.
• To comply with legal obligations.
• Note: We do not use your personal information for automated decision-making or profiling.

3. Sharing and Disclosure of Information

We treat your data with the confidentiality reserved for a bespoke design. We do not sell, trade, or rent your personal information to third parties. We share your data only in the following limited circumstances:

• Service Providers: With trusted partners who perform services on our behalf, such as payment processing (e.g., PayPal, credit card gateways), order fulfillment, shipping carriers, and IT services. These partners are contractually obligated to protect your data and use it only for the services we request.
• Legal Compliance: If required to do so by law or in response to valid legal requests (e.g., court orders, subpoenas).
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.

4. Data Storage and Security

We are a global purveyor shipping worldwide. Your data may be processed and stored in facilities located in the United States or other countries where our service providers operate. We implement robust technical and organizational measures designed to protect your personal information, mirroring the high standards we apply to our fabrics:

• Our website uses SSL (Secure Socket Layer) encryption to protect data in transit.
• Our payment processing is PCI-DSS compliant, and we do not store sensitive payment card data.
• We employ access controls and secure servers to protect against unauthorized access, alteration, or destruction of your data.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights and Choices

As a discerning creator, you have control over your information. Depending on your location, you may have rights including:

• Access & Correction: The right to request access to and correction of your personal data.
• Deletion: The right to request deletion of your personal data, subject to certain legal obligations.
• Opt-Out: The right to opt-out of marketing communications (you can use the “unsubscribe” link in our emails).
• Data Portability: The right to request a copy of your data in a structured, machine-readable format.
• To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

Like the intricate patterns on our Cotton Printed fabrics, our website uses “cookies” — small data files — to create a functional and refined browsing experience. These help us remember your preferences, understand how you interact with our menu (from Cotton Voile to Silk Tie Fabrics), and improve our site.

• Essential Cookies: Required for the website to function, such as managing your shopping cart during checkout.
• Analytics Cookies: Help us understand website traffic and page usage patterns.
• You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website.

7. International Transfers

We serve creators around the globe. Your information may be transferred to and processed in countries other than your own. We ensure such transfers are governed by appropriate safeguards, such as standard contractual clauses, to provide an adequate level of data protection.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.

With passion for every thread,
The Team at Fabrics And Fabrics Store